The bottom line is this: your happiness is our business. If your order is lost, injured, or mauled by bears in transit, we are happy to replace it as fast as humanly possible (certain restrictions apply). We do not process refunds and do not accept boxes back once they've been opened for sanitary reasons. We do provide replacements if the product is, for some reason, damaged or defective.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
If your tracking link shows that your order has been delivered but you can't find it, please first double check all the normal delivery dropoff locations around your house/apartment/building. Once your box has shipped you will receive a confirmation email with a link to track your order.
If you're having any issues locating the tracking link, or if for some reason the link isn't working, please contact us at
firstname.lastname@example.org and we'll be more than happy to help you out!
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If not, we suggest getting in contact with your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.