Refund Policy

Returns

The bottom line is this: your happiness is our business. If your order is lost, injured, or mauled by bears in transit, we are happy to replace it as fast as humanly possible (certain restrictions apply). We do not process refunds and do not accept boxes back once they've been opened for sanitary reasons. We do provide replacements if the product is, for some reason, damaged or defective.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)

If your tracking link shows that your order has been delivered but you can't find it, please first double check all the normal delivery dropoff locations around your house/apartment/building. Once your box has shipped you will receive a confirmation email with a link to track your order.

If you're having any issues locating the tracking link, or if for some reason the link isn't working, please contact us at

hello@dewzi.co and we'll be more than happy to help you out!

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If not, we suggest getting in contact with your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@dewzi.co.

Shipping policy

United States:

We ship anywhere in the United States, excluding Puerto Rico, Guam, Hawaii, Alaska, Greenland, Virgin Islands, PO Boxes, APO/FPO/DPO. We offer free shipping for any order over $35. Digital products such as gift cards and donations do not count towards your order total to qualify for free shipping.

We typically ship 2 - 3 business days after we receive your order. Depending on where you live, you can expect to have your order delivered to you in 7 - 10 business days.

Due to overwhelmingly high package volume and capacity shortages due to COVID restrictions, FedEx and UPS are experiencing significant delays in scanning and processing shipments. These delays may result in additional days until updates are available on your tracking page, and may impact the timing of your order's delivery. Please allow an extra 48-72 hours (2-3 days) for your tracking page to update and for your order to deliver.

These delays are expected to extend into the December holiday season. We thank you for your patience and understanding during this time.

Canada

Free shipping on orders over $70 USD

Shipping time - 8-14 business days via DHL Standard

United Kingdom

Free shipping on orders over $70 USD

Shipping time: 8-14 business days via DHL Standard

Our orders ship out of Las Vegas, NV so if you're close to those areas you'll get them sooner, and if you're a little further away it may take a few more days!

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Advanced Hosting Program

Here's what's included in the Advanced Hosting Program:

An online workshop to take at your own pace ($997 / ZAR16,997 Value)
1 Year live weekly group coaching sessions with Karen ($1,837 / ZAR31,229 Value)
Access to private Facebook community of hosts ($180 / R2,700 Value)

Total Value: $2,834 / ZAR48,178 Today ONLY $997/ R16,997

You can also split the cost over three payments of R5,665.66, which means you can take advantage of the current price before it increases while paying it off over the next three months! That's less than the cost of a cup of coffee per day!

“Within a month I have qualified for Superhost. I had 11 stays and guests in a month. Five star reviews. I am so excited and blown away. I couldn’t have done it without Karen.” - Vanessa

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Dynamically Updated

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Don't want to pay the full amount upfront? No problem! When you choose to pay with PayFast, you can split your investment into three interest-free payments with MoreTyme from TymeBank. With MoreTyme, you can divide your investment into three interest-free payments, allowing you to gain immediate access to the Advanced Hosting Program! Just click the Pay with Credit / Debit Card button to get started.

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Here are the modules that are included in the course:

Prepare: Get off to a successful start.
The Blueprint to Optimize Your Settings: Make your listing stand out.
Quick Start Secrets and Long Term Momentum: Keep your listing dynamic and attractive.
Cleaning Made Easy Blueprint: Maintain a spotless space for your guests.
Choosing 5-Star Guests: Handpick the best guests for a smooth hosting experience.
Wow Your Guests and How to Contact Airbnb: Go above and beyond for your guests and easily navigate Airbnb's platform.
Blueprint of Guest Communication Templates and Automation: Make your hosting operations as efficient as possible.
I Got a Bad Review. Now What?: Respond to criticism constructively and safeguard your reputation.
Insurance Claims Made Easy: Confidently navigate through insurance complexities.
How to Make Money Before Your Listing Is Ready: Start earning right away.
Body Corporates and HOA's: Manage your property's rules effectively.
Rent to Airbnb (Rental Arbitrage): Expand your Airbnb business without purchasing more properties.

I'm ready to enroll!

Happiness Guaranteed

I'm so confident that you'll be successful with the Advanced Hosting Program that I offer a "Happiness Guarantee". If you haven't received a booking enquiry within one week of completing the course and publishing your first listing, I will personally work with you one-on-one until you get your first booking.

Happiness Guaranteed

I'm so confident that you'll be successful with the Advanced Hosting Program that I offer a "Happiness Guarantee". If you haven't received a booking enquiry within one week of completing the course and publishing your first listing, I will personally work with you one-on-one until you get your first booking.